Lean Healthcare West Staff

Cindy Jimmerson
President : Lean Healthcare West
Cindy Jimmerson is a pioneer of lean healthcare, having initiated her work with a grant from the National Science Foundation, 2001-2004. She is the founder and president of Lean Healthcare West, which consists of healthcare and industry professionals offering education and implementation of lean principles in hospital, clinic and long term care facilities. She is the author of A3 Problem Solving for Healthcare and many journal publications. Cindy brings passion and insights based on 30 years as a trauma system developer and emergency healthcare provider and is now making a measurable impact on performance in Healthcare organizations. She is in high demand as a speaker and facilitator and travels across the USA and internationally in her mission to improve healthcare for patients, healthcare providers and staff, and the economy.

Charles Hagood
President : Healthcare Performance Partners

Charles Hagood is President of Healthcare Performance Partners (HPP). Charles has successfully helped numerous hospitals transfer Lean successes from industry to Healthcare. Charles has trained and facilitated Lean initiatives for numerous healthcare operations. Charles possesses degrees in Industrial Engineering and Operations, as well as an MBA from Belmont University .

Susan Sheehy
PhD(c), RN, FAAN : HPP-LHW

Susan is the Director of Educational Services for Lean Healthcare West-Healthcare Performance Partners. She has more than three decades of clinical experience in emergency, trauma, and flight nursing. Author of more than eighty journal articles and three nursing textbooks (12 editions), she is a past president or the Emergency Nurses Association and the Emergency Nurses Association Foundation. A highly sought after speaker and teacher, Susan has lectured, given presentations, and taught workshops in 37 states and 15 foreign countries. Her professional mantra is to always look at the big picture while never losing sight of the needs of each and every patient.