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09/21/2010 : Tuesday


Warning: Signs! From Cautionary Circulars to Proactive Prevention
In this presentation, Mark Graban raises serious points in a humorous way. Why do healthcare organizations so frequently rely on posted signs and warnings and “be careful” exhortations with staff members? Mark presents a practical taxonomy of these signs and leads a discussion about alternative approaches that identify and prevent root causes of these problems.


Mark Graban
Senior Fellow
Lean Enterprise Institute / Healthcare Value Leaders Network

Mark Graban is a Senior Fellow at the not-for-profit Lean Enterprise Institute ( in Cambridge MA. He is author of the book Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction, a recipient of a 2009 Shingo Research and Professional Publication Award. Among other duties, Mark is a facilitator of the Healthcare Value Leaders Network.